Product Return Policy

At Grand Finale Cleaning, we stand behind the quality of our products and want you to be completely satisfied with your purchase.

Returns

• Unopened and unused products may be returned within 30 days of purchase with the original receipt or proof of purchase.
• Products must be in their original packaging and in resalable condition.

Opened Products

• Due to the nature of cleaning products and for health and safety reasons, opened or used products cannot be returned or exchanged, unless the product is defective or was damaged upon arrival.

Damaged or Defective Products

If your product arrives damaged, leaks during shipping, or is defective, please contact us within 7 days of receiving your order. We may request photos of the product and packaging to help process your claim.

Once approved, we will provide one of the following at no additional cost:

• A replacement product
• A store credit
• A full refund (at our discretion)

Incorrect Orders

If you receive the wrong item, please notify us within 7 days. We will promptly arrange for the correct product to be sent and provide instructions for returning the incorrect item if necessary.

Refunds

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear on your statement after it has been processed.

Return Shipping

• If the return is due to our error (incorrect, damaged, or defective product), Grand Finale Cleaning will cover return shipping costs.
• For customer-initiated returns of unopened products, the customer is responsible for return shipping unless otherwise approved.

Non-Returnable Items

The following items are not eligible for return:

• Opened or partially used cleaning products
• Clearance or final sale items
• Gift cards
• Products damaged due to misuse, improper storage, or normal wear

Questions

If you have any questions about your order or need assistance with a return, please contact Grand Finale Cleaning’s customer service team. (502) 222-0736 or info@gfcleaning.com. We’re committed to making things right whenever possible.